Our support terms of service are simple. For users with an annual support in effect we provide telephone and email software support 8am to 5pm Monday through Friday. For users without an active annual support agreement we provide break / fix support for $85 per incident.
- The support agreement provides these services for Collectorpro Appraiser V7 software:
- Telephone technical support 8 am – 5 pm CT Monday through Friday
- Email technical support 8 am – 5 pm CT Monday through Friday
- Training and re-training as needed
- Software updates
- Defect Fixes
- Access to exclusive Collectorpro support site with white papers, training videos and more
- 1 year of this support is included with each new Collectorpro Appraiser V7 purchase
- After one year there is a nominal fee to continue these support services for the next year. Click Here for more information.
- We do not provide support for your computer hardware, computer operating system, and other software.
To obtain support you can use the form at this link or call us at 972.908.3964.