Privacy Policy and Cloud Services Agreement

Revised 06/11/2025

Privacy Policy

Collectorpro Software Inc. is committed to protecting your privacy. If you provide us with your email or postal address, we will store it securely in our private database. We do not sell, lend, share, or transfer this information to any third party—ever.

If you have any questions regarding this policy or our company, please contact us.

GDPR Compliance Notice

Collectorpro Software Inc., based in Lucas, Texas, USA, is the data controller as defined under Article 4(7) of the General Data Protection Regulation (GDPR) for all personal data collected through our services.

We process personal data on behalf of our clients solely for the purpose of delivering the services they have engaged us for. We do not have a direct relationship with individuals whose data we process on behalf of our clients. Individuals seeking access to, or wishing to correct, amend, or delete their data should contact the relevant client (the data controller). Upon request, we will assist in removing such data within a reasonable timeframe.

We may share personal data with third-party service providers who assist us in delivering our services. When acting under a data processing agreement, Collectorpro functions as a data processor under Article 4(8) of the GDPR.

Mailing List Policy

By using any contact form on our website, you will be automatically added to our email list. If you prefer not to receive emails, you may unsubscribe using the link provided in the first email. Once unsubscribed, your address will be permanently removed. We do not sell or share our mailing list.

Cloud Services Agreement

This agreement outlines the terms and conditions between Collectorpro Software Inc. (“Collectorpro”) and the customer (“Customer”) for cloud-based delivery of licensed software products (“Software”).

1.0 Maintenance Services

1.1 Product Support

Customers have access to technical support via:
– Online: https://collectorpro.com/support
– Phone: 972.908.3964
– Email: support@collectorpro.com
Support hours: Monday–Friday, 8 AM–5 PM Central Time (excluding federal holidays).

1.2 Maintenance Updates

Updates may include patches or minor improvements. Collectorpro determines the content and timing of updates. Some updates may include new software versions at Collectorpro’s discretion.

2.0 Excluded Services

Collectorpro is not responsible for integrating the Software with the Customer’s other systems. Additional services may be provided at current rates. Hardware and third-party software support is excluded.

3.0 Payment

Cloud services are billed via subscription. Charges will be applied to the payment method on file.

4.0 Agreement Duration

This agreement remains in effect until canceled by either party. A 30-day cancellation notice is required unless otherwise agreed in writing.

5.0 Taxes

Customers are responsible for any applicable taxes, excluding taxes on Collectorpro’s net income.

6.0 Termination

6.1 Unauthorized Changes

Modification of the Software by the Customer or third parties may result in immediate termination.

6.2 Termination for Cause

Either party may terminate the agreement with 30 days’ notice if the other party fails to remedy a breach.

6.3 License Termination

Termination of the Software license automatically ends this agreement.

6.4 Fees Upon Termination

No refunds or credits will be issued for early termination.

6.5 Non-Payment

If payment is overdue by 30 days, the cloud server will be placed offline. After 59 days, it will be decommissioned. Data will be retained for 60 additional days and returned in a format chosen by Collectorpro. Reinstatement requires payment of all outstanding fees and setup charges.

7.0 Data Ownership

All data entered by the Customer remains their property and will be returned upon termination in a format chosen by Collectorpro. Custom formats may incur additional charges.

8.0 Intellectual Property

Collectorpro retains all rights to the Software, updates, and documentation. Customers must comply with all license terms and restrictions.

9.0 Limitation of Liability

9.1 No Warranties

Collectorpro disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9.2 No Liability for Damages

Collectorpro is not liable for lost profits, savings, or incidental/consequential damages.

9.3 Liability Cap

Collectorpro’s total liability is limited to the amount paid by the Customer for the relevant services or products.

10.0 Confidentiality

All software, updates, and documentation are confidential. Customers may not disclose or use this information beyond the scope of the license.

11.0 Force Majeure

Collectorpro is not liable for delays caused by events beyond its control, including natural disasters, labor disputes, or government actions.

12.0 General Provisions

12.1 Assignment

Customers may not assign this agreement without written consent.

12.2 Severability

If any provision is found unenforceable, the remainder remains valid. Material provisions will be renegotiated to reflect original intent.

12.3 Governing Law

This agreement is governed by Texas law. Jurisdiction lies exclusively in Collin County, Texas. The UN Convention on Contracts for the International Sale of Goods does not apply.