Privacy Policy and Cloud Services Agreement
Revised 06/11/2025
Privacy Policy
Collectorpro Software Inc. is committed to protecting your privacy. If you provide us with your email or postal address, we will store it securely in our private database. We do not sell, lend, share, or transfer this information to any third party—ever.
If you have any questions regarding this policy or our company, please contact us.
GDPR Compliance Notice
Collectorpro Software Inc., based in Lucas, Texas, USA, is the data controller as defined under Article 4(7) of the General Data Protection Regulation (GDPR) for all personal data collected through our services.
We process personal data on behalf of our clients solely for the purpose of delivering the services they have engaged us for. We do not have a direct relationship with individuals whose data we process on behalf of our clients. Individuals seeking access to, or wishing to correct, amend, or delete their data should contact the relevant client (the data controller). Upon request, we will assist in removing such data within a reasonable timeframe.
We may share personal data with third-party service providers who assist us in delivering our services. When acting under a data processing agreement, Collectorpro functions as a data processor under Article 4(8) of the GDPR.
Mailing List Policy
By using any contact form on our website, you will be automatically added to our email list. If you prefer not to receive emails, you may unsubscribe using the link provided in the first email. Once unsubscribed, your address will be permanently removed. We do not sell or share our mailing list.
Cloud Services Agreement
This agreement outlines the terms and conditions between Collectorpro Software Inc. (“Collectorpro”) and the customer (“Customer”) for cloud-based delivery of licensed software products (“Software”).
1.0 Maintenance Services
1.1 Product Support
Customers have access to technical support via:
– Online: https://collectorpro.com/support
– Phone: 972.908.3964
– Email: support@collectorpro.com
Support hours: Monday–Friday, 8 AM–5 PM Central Time (excluding federal holidays).
1.2 Maintenance Updates
Updates may include patches or minor improvements. Collectorpro determines the content and timing of updates. Some updates may include new software versions at Collectorpro’s discretion.
2.0 Excluded Services
Collectorpro is not responsible for integrating the Software with the Customer’s other systems. Additional services may be provided at current rates. Hardware and third-party software support is excluded.
3.0 Payment
Cloud services are billed via subscription. Charges will be applied to the payment method on file.
4.0 Agreement Duration
This agreement remains in effect until canceled by either party. A 30-day cancellation notice is required unless otherwise agreed in writing.
5.0 Taxes
Customers are responsible for any applicable taxes, excluding taxes on Collectorpro’s net income.
6.0 Termination
6.1 Unauthorized Changes
Modification of the Software by the Customer or third parties may result in immediate termination.
6.2 Termination for Cause
Either party may terminate the agreement with 30 days’ notice if the other party fails to remedy a breach.
6.3 License Termination
Termination of the Software license automatically ends this agreement.
6.4 Fees Upon Termination
No refunds or credits will be issued for early termination.
6.5 Non-Payment
If payment is overdue by 30 days, the cloud server will be placed offline. After 59 days, it will be decommissioned. Data will be retained for 60 additional days and returned in a format chosen by Collectorpro. Reinstatement requires payment of all outstanding fees and setup charges.
7.0 Data Ownership
All data entered by the Customer remains their property and will be returned upon termination in a format chosen by Collectorpro. Custom formats may incur additional charges.
8.0 Intellectual Property
Collectorpro retains all rights to the Software, updates, and documentation. Customers must comply with all license terms and restrictions.
9.0 Limitation of Liability
9.1 No Warranties
Collectorpro disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
9.2 No Liability for Damages
Collectorpro is not liable for lost profits, savings, or incidental/consequential damages.
9.3 Liability Cap
Collectorpro’s total liability is limited to the amount paid by the Customer for the relevant services or products.
10.0 Confidentiality
All software, updates, and documentation are confidential. Customers may not disclose or use this information beyond the scope of the license.
11.0 Force Majeure
Collectorpro is not liable for delays caused by events beyond its control, including natural disasters, labor disputes, or government actions.
12.0 General Provisions
12.1 Assignment
Customers may not assign this agreement without written consent.
12.2 Severability
If any provision is found unenforceable, the remainder remains valid. Material provisions will be renegotiated to reflect original intent.
12.3 Governing Law
This agreement is governed by Texas law. Jurisdiction lies exclusively in Collin County, Texas. The UN Convention on Contracts for the International Sale of Goods does not apply.